Terms of Service

Welcome to Appliance Cure. By accessing and using our website and services, you agree to comply with and be bound by these Terms of Service. These terms outline your rights and obligations regarding our tech support and appliance repair services, and cover all interactions, including online bookings and support engagements. While we strive to provide accurate and reliable information, Appliance Cure cannot be held responsible for any inaccuracies or errors. We reserve the right to update these terms at any time without prior notice, so please review them periodically. Your continued use of our services signifies your acceptance of any changes.

We are Appliance Cure ("Company," "we," "us," "our"), a company registered in Virginia, United States at 12020 Sunrise Valley Dr, Reston, VA 20191.

Last updated: May 6, 2025

We operate the website https://appliancecure.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by email at contact@appliancecure.com or by mail at:

Appliance Cure
12020 Sunrise Valley Dr
Reston, VA 20191
United States

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Appliance Cure, regarding your access to and use of the Services. By using the Services, you agree that you have read, understood, and accepted all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated by reference. We reserve the right to change these Legal Terms at any time and for any reason, at our sole discretion. Changes will be reflected by updating the "Last updated" date. Continued use of the Services after changes are posted constitutes acceptance of the revised terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

Table of Contents

1. Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

The Services are not tailored to comply with industry-specific regulations (e.g., HIPAA, FISMA), and you may not use them in any way that would violate such laws. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. Intellectual Property Rights

Our Intellectual Property

We own or license all intellectual property rights in our Services, including source code, software, designs, text, graphics, images, audio, video, databases, and trademarks ("Content" and "Marks"). These are protected by U.S. and international copyright and trademark laws.

The Content and Marks are provided "AS IS" for your personal, non-commercial use or internal business purposes only.

Your Use of Our Services

Subject to compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to download or print portions of the Content for personal or internal business use only.

No part of the Services, Content, or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, transmitted, distributed, or exploited for any commercial purpose without our prior written permission.

If you wish to use our Content or Services beyond what's allowed here, contact us at contact@appliancecure.com. Any granted permission must include attribution to us as the rightful owner or licensor.

All rights not expressly granted are reserved.

Violation of these rights will result in immediate termination of your access to the Services.

Your Submissions

By sending us comments, feedback, or other materials ("Submissions"), you assign to us all intellectual property rights in such Submissions and agree that we may use them without compensation or acknowledgment.

You are solely responsible for your Submissions. You agree not to submit anything illegal, offensive, or in violation of intellectual property laws, and you confirm that you have all necessary rights to do so.

3. User Representations

By using the Services, you represent and warrant that:

  • You are at least 18 years old and legally capable of entering into these Legal Terms.
  • You will comply with these Legal Terms and applicable laws.
  • You will not access the Services using automated or non-human means (e.g., bots or scripts).
  • You will not use the Services for unlawful purposes.

If any provided information is false or incomplete, we may suspend or terminate your account and access to the Services.

4. Purchases and Payment

We accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover

You agree to provide accurate and complete account information for all purchases. You agree to keep your information updated to ensure successful transactions and communication.

Prices may change at any time. All transactions are in U.S. dollars and may include applicable taxes and shipping charges. You authorize us to charge your selected payment method accordingly.

We reserve the right to refuse or cancel any order, particularly those involving bulk purchases or suspected resale activity.

5. Subscriptions

Billing and Renewal

Subscriptions will not renew automatically. Prior to the expiration date, we will contact you by email or phone to confirm your renewal interest and communicate applicable renewal fees.

Cancellation

You can cancel your subscription at any time by contacting us using the information below. Cancellation will take effect at the end of the current paid term. For questions, please email us at contact@appliancecure.com.

Fee Changes

We reserve the right to change subscription fees at any time. Any changes will be communicated to you in accordance with applicable law.

6. Policy

Please review our Return Policy before making any purchases: https://appliancecure.com/refund-policy.html.

7. Prohibited Activities

You may not access or use the Services for any purpose other than those explicitly authorized by us. Commercial use is only permitted with our prior written approval.

As a user of the Services, you agree not to:

  • Collect data or content systematically without our written permission.
  • Defraud, trick, or mislead us or other users.
  • Bypass or interfere with security-related features of the Services.
  • Harm or disparage us or the Services in any way.
  • Use the Services to harass, abuse, or harm others.
  • Abuse customer support or file false reports.
  • Violate applicable laws or regulations.
  • Engage in unauthorized framing or linking.
  • Upload viruses, trojans, spam, or excessive text that disrupts functionality.
  • Use automation (e.g., bots, scrapers) without permission.
  • Remove copyright or proprietary notices from any Content.
  • Impersonate another user or misrepresent your identity.
  • Collect information through spyware or passive tracking mechanisms.
  • Disrupt or burden the Services or supporting networks.
  • Harass or threaten our employees or agents.
  • Bypass access restrictions to parts of the Services.
  • Reverse engineer or modify the Services’ source code.
  • Use unauthorized automated tools to access or interact with the Services.
  • Act as a purchasing agent or use false identities to place orders.
  • Compete with us or use the Services for your own commercial gain.

8. User Generated Contributions

The Services do not currently allow users to submit or post content publicly. However, you may have the opportunity to provide content and materials directly to us, including suggestions, feedback, or other information ("Contributions").

By submitting Contributions, you represent and warrant that:

  • You have all necessary rights and permissions to share the content.
  • Your Contributions do not infringe on third-party intellectual property rights.
  • You have consent from identifiable individuals featured in the content.
  • Your Contributions are truthful, legal, and respectful.
  • Your Contributions do not contain threats, hate speech, or violate privacy or publicity rights.
  • Your Contributions are not connected to spam, pornography, or discrimination.
  • Your Contributions comply with these Legal Terms and all applicable laws.

Any violation of this section may result in termination or suspension of your access to the Services.

9. Contribution License

You and the Services agree that we may access, store, process, and use any information and personal data that you provide, in accordance with our Privacy Policy and your preferences.

By submitting feedback, suggestions, or ideas related to the Services, you agree we may use and share such feedback without compensation to you.

We do not claim ownership of your Contributions. You retain full ownership and all intellectual property rights associated with them. However, you are solely responsible for your Contributions and agree not to hold us liable for any content you submit. You also agree not to initiate any legal action against us in relation to your Contributions.

10. Services Management

We reserve the right, but not the obligation, to:

  • Monitor the Services for violations of these Legal Terms.
  • Take legal action against anyone who violates the law or these Terms, including reporting them to authorities.
  • Refuse or limit access to the Services or disable any of your Contributions at our discretion.
  • Remove excessive or burdensome content from the Services.
  • Manage the Services to ensure functionality and protect our rights and property.

11. Privacy Policy

We care about your privacy and data protection. Please review our full Privacy Policy. By using the Services, you agree to be bound by it.

The Services are hosted in the United States. If you access the Services from outside the U.S., you consent to transferring and processing your data in the United States under U.S. law.

12. Term and Termination

These Legal Terms remain in effect as long as you use the Services. We reserve the right to deny access to the Services (including IP blocking) to any person for any reason, including breach of these Terms or applicable laws.

We may terminate your access or delete any content without notice. If your account is terminated, you may not create a new one under your name or anyone else’s, even on behalf of a third party.

We also reserve the right to pursue legal remedies, including civil, criminal, or injunctive action.

13. Modifications and Interruptions

We may modify or discontinue any part of the Services at any time, with or without notice. We are not obligated to update any part of the Services and are not liable to you or any third party for changes, interruptions, or discontinuations.

Services may be temporarily unavailable due to maintenance, technical issues, or other problems. We are not responsible for any loss, inconvenience, or damages caused by downtime or interruptions.

Nothing in these Legal Terms obligates us to maintain or release updates, corrections, or continued availability of the Services.

14. Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. These terms apply to agreements made and performed entirely within Virginia.

15. Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute related to these Legal Terms (a "Dispute"), you and Appliance Cure ("Parties") agree to attempt to resolve the Dispute informally for at least thirty (30) days before initiating arbitration. These negotiations begin upon written notice from one Party to the other.

Binding Arbitration

If a Dispute cannot be resolved through informal negotiations, it shall be resolved by final and binding arbitration in accordance with the Commercial Arbitration Rules and the AAA’s Supplementary Procedures for Consumer Related Disputes. Arbitration may occur in person, by phone, online, or through document submission.

Arbitration shall be held in Virginia, USA, unless otherwise required by applicable law. Any award may be confirmed in a court with jurisdiction. Arbitration costs may be adjusted based on AAA guidelines, and we may cover excessive fees as determined by the arbitrator.

If a Dispute must be brought in court, it will be handled by state or federal courts located in Virginia, and both Parties consent to personal jurisdiction in those courts. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) do not apply.

Restrictions

Arbitration is limited to individual claims. Class actions, class arbitrations, or representative actions are not permitted.

Exceptions

The following Disputes are excluded from arbitration and informal negotiations:

  • Disputes involving intellectual property rights
  • Claims related to theft, piracy, invasion of privacy, or unauthorized use
  • Requests for injunctive relief

If any part of this arbitration provision is found to be unenforceable, the Dispute will be resolved in a Virginia court with jurisdiction.

16. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions (including product descriptions, pricing, or availability). We reserve the right to correct any such errors and update the content at any time without prior notice.

17. Disclaimer

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO GUARANTEES ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR ANY LINKED SITES. WE ASSUME NO LIABILITY FOR:

  • ANY ERRORS OR OMISSIONS IN CONTENT;
  • PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF THE SERVICES;
  • UNAUTHORIZED ACCESS TO OUR SERVERS OR PERSONAL/FINANCIAL INFORMATION STORED THEREIN;
  • INTERRUPTION OR CESSATION OF SERVICES;
  • BUGS, VIRUSES, OR MALICIOUS CODE TRANSMITTED THROUGH THE SERVICES;
  • ANY LOSS OR DAMAGE RESULTING FROM USE OF ANY CONTENT MADE AVAILABLE THROUGH THE SERVICES.

WE DO NOT WARRANT, ENDORSE, OR GUARANTEE ANY THIRD-PARTY PRODUCTS OR SERVICES LINKED THROUGH THE SERVICES. TRANSACTIONS WITH THIRD PARTIES ARE AT YOUR OWN RISK. USE GOOD JUDGMENT AND CAUTION IN ALL PURCHASES.

18. Limitations of Liability

IN NO EVENT SHALL WE, OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT, REVENUE, DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM WILL BE LIMITED TO THE AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT THAT GAVE RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

19. Indemnification

You agree to defend, indemnify, and hold us (and our affiliates, partners, officers, and employees) harmless from any claims, liabilities, damages, losses, or expenses—including reasonable attorneys' fees—arising from or related to:

  • Your use of the Services;
  • Your breach of these Legal Terms;
  • Your violation of any third-party rights, including intellectual property rights;
  • Any harmful act toward another user of the Services with whom you interact.

We reserve the right to take over the exclusive defense of any claim for which you are required to indemnify us. You agree to cooperate at your expense with our defense of such claims. We will notify you of any such claims when we become aware of them.

20. User Data

We will maintain certain data you transmit to the Services for managing performance and usage analytics. While we perform regular backups, you are solely responsible for any data you transmit or that relates to your activity. We are not liable for any loss or corruption of such data, and you waive any right to claim against us for related issues.

21. Electronic Communications, Transactions, and Signatures

By using the Services, sending emails, or submitting online forms, you consent to electronic communications. You agree that all agreements, notices, disclosures, and communications provided electronically satisfy any legal requirement for written communication.

YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES AND TRANSACTIONS. You waive any rights under laws requiring non-electronic records or original signatures.

22. California Users and Residents

If you are a California resident and your complaint is not resolved by us, you may contact the California Department of Consumer Affairs:

Complaint Assistance Unit
Division of Consumer Services
1625 North Market Blvd., Suite N 112
Sacramento, CA 95834
Phone: (800) 952-5210 or (916) 445-1254

23. Miscellaneous

These Legal Terms and any posted policies constitute the full agreement between you and Appliance Cure. Our failure to enforce any provision does not waive our rights. These Terms are fully enforceable under law.

We may assign our rights and obligations at any time. We are not responsible for delays or failures beyond our control. If any part of these Terms is invalid, the rest remains in effect.

No joint venture, employment, or partnership is created through your use of the Services. These Terms will not be interpreted against us as the drafter. You waive all defenses based on the electronic form and lack of signatures on this agreement.

24. Contact Us

To resolve a complaint or receive more information about the Services, you may contact us at:

Appliance Cure
12020 Sunrise Valley Dr
Reston, VA 20191
United States
Email: contact@appliancecure.com