Privacy Policy

At Appliance Cure, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, book a service, or interact with our support team. We are committed to safeguarding your data and ensuring transparency in how your information is handled.

This Privacy Notice for Appliance Cure ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Last updated May 05, 2025

Visit our website at https://appliancecure.com, or any website of ours that links to this Privacy Notice
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@appliancecure.com.

Summary of Key Points

What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?
We do not process sensitive personal information such as racial or ethnic origin, sexual orientation, or religious beliefs.

Do we collect any information from third parties?
No, we do not collect information from third parties.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, enhance security and fraud prevention, and comply with legal obligations. We only process personal information when we have a valid legal reason.

In what situations and with which parties do we share personal information?
We may share information in specific situations with trusted third parties. This may include payment processors or service partners.

How do we keep your information safe?
We use appropriate security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection from cyber threats.

What are your rights?
Depending on your location, you may have rights under applicable privacy laws, including the right to access, correct, or delete your personal data.

How do you exercise your rights?
You can exercise your rights by submitting a data subject access request or by contacting us directly. We will respond in accordance with applicable laws.

Want to learn more?
Please read the full Privacy Policy for detailed information about how we handle your data.

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. What Legal Bases Do We Rely On?
4. When and With Whom Do We Share Information?
5. How Long Do We Keep Your Information?
6. How Do We Keep Your Information Safe?
7. Do We Collect Information from Minors?
8. What Are Your Privacy Rights?
9. Controls for Do-Not-Track Features
10. U.S. Residents' Privacy Rights
11. Updates to This Notice
12. Contacting Us
13. Reviewing or Deleting Your Data

1. What Information Do We Collect?

Personal Information You Disclose to Us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You: The personal information we collect depends on the context of your interactions with us and the Services. This may include:

Names
Phone numbers
Email addresses
Billing addresses
Mailing addresses
Debit/credit card numbers

Sensitive Information: We do not process sensitive personal information.

All personal information you provide must be true, complete, and accurate. You must notify us of any changes to such information.

Information Automatically Collected

In Short: Some information — such as your IP address and device
          characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This may include device and usage data such as your IP address, browser type, operating system, referring URLs, and information about how you use the Services.

The types of data we collect include:

Log and Usage Data: Diagnostic and performance info, pages visited, actions taken, system activity, error reports, etc.
Device Data: Browser, device model, IP address, mobile network, and system configuration details.
Location Data: Approximate or precise device location, depending on device settings. You may disable location tracking in your device settings.

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and
          administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We
          may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user: We may process your information to provide you with the requested service.
To respond to user inquiries/offer support: We may process your information to respond to your inquiries and solve any issues related to the service.
To fulfill and manage your orders: We may process your information to manage orders, payments, returns, and exchanges.
To evaluate and improve our Services: We may process your information to identify trends, measure the effectiveness of campaigns, and improve your experience.

3. What Legal Bases Do We Rely On to Process Your Information?

In Short: We only process your personal information when we have a valid
          legal reason, such as your consent, compliance with law, contractual necessity, protection of your rights, or
          our legitimate interests.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (express consent) or where permission can be reasonably inferred (implied consent). You can withdraw your consent at any time.

We may also process your information without consent in exceptional cases, including when:

Collection is clearly in the individual’s interest and consent cannot be obtained in a timely way
It is necessary for fraud detection or prevention
It is part of a business transaction under certain conditions
It relates to insurance claims via witness statements
It is used to identify or contact next of kin in emergencies
It involves suspected financial abuse
Consent would compromise investigation or legal compliance
It was produced during employment or business activities for its intended purpose
It is collected for journalistic, artistic, or literary purposes
The information is publicly available and specified by regulations

4. When and With Whom Do We Share Your Personal Information?

In Short: We may share information in specific situations described in
          this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers: We may share or transfer your information during or in preparation for any merger, sale of company assets, financing, or acquisition of our business by another entity.
Affiliates: We may share your information with our affiliates, which include our parent company, subsidiaries, joint ventures, or other companies under common control. All affiliates are required to honor this Privacy Notice.
Business Partners: We may share your information with trusted partners to offer you certain products, services, or promotions.

5. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill
          the purposes outlined in this Privacy Notice unless otherwise required by law.

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Notice, or to comply with applicable legal, tax, accounting, or regulatory requirements.

When we no longer have a legitimate business need to process your information, we will either delete it, anonymize it, or securely store it and isolate it from any further processing until deletion is possible (e.g., if stored in backups).

6. How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system
          of organizational and technical security measures.

We implement appropriate security measures to safeguard your personal data, including firewalls, encryption, and access controls. However, please understand that no digital system is completely secure.

While we strive to protect your information, we cannot guarantee that unauthorized parties will not overcome our security and access your data. Use of our Services is at your own risk, and we recommend accessing them within a secure environment.

7. Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children
          under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of a minor and consent to their use of the Services.

If we learn that we have collected personal information from a user under age 18, we will deactivate the account and take reasonable steps to delete the data. If you become aware of any data we may have collected from a minor, please contact us at privacy@appliancecure.com.

8. What Are Your Privacy Rights?

In Short: Depending on your region, you may have rights that give you
          greater control over your personal information.

In some regions (such as Canada or U.S. states with specific privacy laws), you may have certain rights under data protection laws. These may include:

Requesting access to or a copy of your personal information
Requesting correction or deletion of your data
Restricting processing of your information
Data portability rights
Objecting to automated decision-making or profiling

You can make such a request by contacting us using the details in the section “How Can You Contact Us About This Notice?”.

Withdrawing Your Consent: If we rely on your consent to process your personal information, you may withdraw that consent at any time. This will not affect processing conducted before your withdrawal, or lawful processing based on other legal grounds.

If you have questions or comments about your privacy rights, please email us at privacy@appliancecure.com.

9. Controls for Do-Not-Track Features

In Short: We do not currently respond to Do-Not-Track (DNT) signals.

Most web browsers and some mobile apps include a Do-Not-Track (DNT) feature to signal your preference not to be tracked online. However, no uniform technology standard has been finalized, and we do not currently respond to DNT signals or similar mechanisms.

If an industry standard for recognizing DNT signals is adopted in the future, we will inform you of that change in an updated version of this Privacy Notice.

In accordance with California law, we are required to disclose our response to DNT signals. At this time, because no standard exists, we do not respond to them.

10. Do United States Residents Have Specific Privacy Rights?

In Short: If you are a resident of certain U.S. states, you may have
          rights to access, correct, delete, or opt out of processing your personal data.

If you reside in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have rights to request access to personal data we collect, receive details on processing, correct inaccuracies, delete your data, or withdraw consent. These rights may vary depending on your state’s law.

Categories of Personal Information We Collect

We have collected the following categories of personal information within the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Real name, alias, postal address, telephone number, unique ID, IP address, email, account name	YES
B. Customer Records	Name, contact info, education, employment, financial data	YES
C. Protected Classifications	Gender, age, race, ethnicity, marital status	YES
D–L	Commercial data, biometrics, geolocation, internet activity, audio, education, employment, profiling	NO

We may also collect other data through your direct interactions with us, such as:

Customer support communications
Surveys or contests
Service delivery and responses to inquiries

Use and Retention

We use the personal data collected to provide services. We retain:

Category A, B, C – As long as the user has an account with us

Sources of Personal Information

See: What Information Do We Collect?

How We Use and Share Personal Information

See: How Do We Process Your Information? and When and With Whom Do We Share Your Personal Information?

We Do Not Sell or Share Your Personal Data

We do not sell, rent, or share your personal information with third parties for commercial purposes.

Your Rights Under State Laws

Right to know and access your personal information
Right to correct inaccuracies
Right to delete your personal information
Right to obtain a copy of your data
Right to non-discrimination for exercising rights
Right to opt out of targeted advertising, sales, or profiling

Additional Rights Depending on Your State

Access to categories of personal data and third parties (CA, DE, MD, MN, OR)
Review and contest profiling (MN)
Limit use of sensitive data (CA, FL)

How to Exercise Your Rights

You can submit a request by visiting our contact page or emailing privacy@appliancecure.com.

You may authorize an agent to act on your behalf. We may require proof of authorization and identity verification before proceeding with the request.

Appeals

If we deny your request, you may appeal by emailing privacy@appliancecure.com. We will respond with the outcome and explanation. If your appeal is denied, you may file a complaint with your state attorney general.

California "Shine The Light" Law

Under California Civil Code Section 1798.83, residents may request information about the personal data we shared for marketing purposes in the previous calendar year. To request this data, email us at privacy@appliancecure.com.

11. Do We Make Updates to This Notice?

In Short: Yes, we will update this notice as necessary to stay compliant
          with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be identified by a new "Last Updated" date at the top of this page. If we make material changes, we may notify you by prominently posting a notice or by sending you a direct notification.

We encourage you to review this Privacy Notice regularly to stay informed about how we are protecting your personal information.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this Privacy Notice, you may contact us at:

Email: privacy@appliancecure.com

Postal Address:
Appliance Cure
12020 Sunrise Valley Dr
Reston, VA 20191
United States

13. How Can You Review, Update, or Delete the Data We Collect From You?

Depending on your location, you may have the right to access the personal information we collect about you, request corrections, or ask for it to be deleted. You may also withdraw your consent to our data processing, subject to applicable legal limitations.

To submit a request to review, update, or delete your personal information, please fill out and submit a data subject access request or contact us using the methods provided above.